3 Ways SERVPRO Helps With Insurance Claims

3/24/2019 (Permalink)

Insurance companies prefer to work with mitigation and restoration companies that make it easier to process and settle claims. SERVPRO supports insurers in several ways, including an internal company-wide Participation Agreement that identifies Preferred Vendors, a suite of electronic claim services and an all-in-one approach to mitigation and restoration. 

1. Preferred Vendor Program

Insurance jobs are only available to franchises that meet the terms of a 21-point Participation Agreement administered by the national corporation. Franchise owners must agree to perform background checks on employees and maintain insurance coverage. Insurers should also make sure that a franchise has an Institute of Inspection Cleaning and Restoration Certification. 

2. Claims Information Center

Insurance agents and adjusters should be able to access claim information and estimates online. The Claims Information Center is an electronic resource designed to reduce communication delays and promote faster claim processing and settlement. A full suite of claim services makes it easy for insurance representatives to compare individual claims with local, regional and national data on causes of loss, job costs and emergency response times. This resource provides access to claim documentation for clients as well as data for a franchise location in Barrington Hills, IL.

3. Combined Mitigation and Restoration Services

Insurance claims that involve separate mitigation and restoration companies are likely to be more complicated. In addition to multiple estimates, insurers and clients may also encounter issues such as delays, scheduling discrepancies or miscommunication. Given the time-sensitive nature of limiting and restoring damage, any of these issues may result in a less successful recovery effort. Combining these services allows for a more accurate initial estimate and prevents delays and dropped lines of communication.

These are only three of the ways in which SERVPRO facilitates the processing and settlement of an insurance claim. Property owners and insurance representatives can rely on helpful claim services throughout the mitigation and restoration process.